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In Chapter 13 of the 6th edition of Services marketing the author discusses strategies for matching capacity and demand through strategies like, shifting demand to match capacity, offering incentives for nonpeak usage, reduce demand during peak times, adjusting use of resources and many others. A good example might be the waiting line at a bank, grocery store, retail store, or check-in at a hotel, during peak demand.
These organizations are dealing with waiting lines during peak demand. The author offers waiting line strategies for when demand and capacity cannot be matched. There are several solutions we can use. On page 400 , figure13.4 demonstrates 3 waiting line configurations. (1) Use this figure to determine which configuration would work best in a bank, grocery store, check-in at a hotel and explain why. (2) List and explain how to differentiate waiting customers.
A worker-machine operation was found to involve 3.6 minutes of machine time per cycle in the course of 40 cycles of stopwatch study. The worker’s time averaged 1.6 minutes per cycle, and the worker was given a rating of 120 percent (machine rating is..
Discuss how ethical organizations are created through ethical leadership and organizational structures and systems.
Estimate the number of repetitions that new service worker Irene will require to achieve “standard” if the standard is 21 minutes per repetition. She took 30 minutes to do the initial repetition and 25 minutes to do the next repetition.
b) Describe how focus dimensions affect the selection of a process structure and develop advantages and disadvantages for using each process structure in a specific situation . c)Distinguish between operations management duties, activities, and requi..
"Issues and Solutions / Reflections and Viewpoints to Solving Health Care Problems" Please respond to the following: Evaluate the availability of health services programs and tools to improve the quality of services as related to the ACA
Explain distributive justice and how it relates to employee motivation. Explain the utilitarian, libertarian, and Rawlsian views of justice. How are they similar? How are they different
in the past the defective rate for your product has been 1.5% when are the upper and lower control chart limits if you wish to use a same size of 500 and z= 3?
Write a brief assessment (two pages) of the Outback Steakhouse case found in the text. Pay particular attention to the following questions: What are the basic elements of Outback's plan for going international? What do you see as the strengths and we..
Most projects completed using traditional project management are done in a weak matrix organization. Most projects completed in an agile project management framework use a strong matrix or pure project environment. Why is this so?
Develop an argument supporting the importance of a strategic plan for the success of the defined business.
A bank manager wants to determine the percent of time that tellers are working and idle. She decides to use work sampling, and her initial estimate is that the tellers are idle 30 percent of the time.
Cunningham Performance Auto, Inc. modifies 375 autos per year. The manager, Peter Cunningham, is interested in obtaining a measure of overall performance.
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