Reference no: EM133169869

BSBPEF502 Develop and use emotional intelligence

Task - Promote and develop emotional intelligence

You have been engaged as anMMI Professional Education consultant to support emotional intelligence development in departmental managers.

You are required to:

1. Prepare to develop emotional intelligence
2. Develop emotional intelligence
3. Promote the development of emotional intelligence in others

Complete the following activities:

Task 3.1 Promote and develop emotional intelligence

This Task is a Role-Play that comprises two parts:
• PART 1 - You will meet with a departmental manager (played by a classmate) to discuss their learning journal (Task 2.1) and work performance (based on a scenario of choice)
• PART 2- You will play a departmental manager and meet with a classmate who will play the consultant employed by MMI to discuss your learning journal (Task 2.1) and work performance (based on a scenario of choice)
Schedule a time with the trainer and assessor in week 5 of class to conduct the two Role-Plays (20-30 minutes each).

The trainer and assessor will validate your participation in the two Role-Plays and provide feedback on the marking sheet.
If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Plays.

Both parts will require preparation; follow the instructions below.

PART 1
In Part 1 of the Role-Play, you will meet with a departmental manager (played by a classmate) to assess their emotional strengths and weaknesses, discuss their work performance, support them in developing/improve emotional intelligence and assist them in improving work performance.
The classmate will use their learning journal as a basis for discussion; however, they will play their role as a departmental manager, according to one of the following scenarios depicting their current work performance:

Before the Role-Play:

Fist of all, consider that the manager (classmate) may not feel comfortable sharing the full content of their learning journal; hence be respectful and understanding when discussing it.
Develop a plan to meet with the departmental manager using the Meeting Plan below (Template 1).

During the Role-Play:
• Make the manager feel comfortable
• Use emotional intelligence (active listening, empathy, reframing etc..)
• Demonstrate consideration for their emotions
• Ask them to talk about their learning journal (content, what they have learned from it)
• Discuss their work performance
• Identify emotional stressors and agree on methods to respond to them
• Propose solutions to develop/improve emotional intelligence and improve work performance
• Propose opportunities/options to express their thoughts and feelings in the workplace
• Demonstrate flexibility and adaptability when proposing solutions for improvement

• Conduct a task/exercise to assist the manager in understanding the effect of personal behaviours and emotions on others in the workplace
After the Role-Play
• Finalise and summarise an improvement plan for the manager (Template 2)

• Collect feedback from the manager (Template 3) and provide evidence of completion (picture of completed hard copy of the feedback form or a screenshot of a completed digital form).

• Reflect on your performance during the Role-Play and the feedback received from the manager.

Address the following:
o How did you demonstrate emotional intelligence during the Role-Play? Provide an example.
o How did you ensure the manager felt comfortable talking about their emotional strengths and weaknesses and work performance?
o How did you respond to the emotional expressions of the manager? Provide an example.
o What emotional stressors did you identify when discussing with the manager?
o What did you do well?
o What could you improve?
Summarise your reflection in the space provided below.
(50-100 words)

PART 2

In Part 2 of the Role-Play, you will meet with the consultant (played by a classmate) to discuss your emotional strengths and weaknesses, discuss your work performance, ask for support in developing/improve emotional intelligence and assistance with improving work performance.
You will use yourr own learning journal as a basis for discussion, however you will play their role as a departmental manager, according to one of the following scenarios depicting your current work performance:

Choose a scenario to role-play.
Before the Role-Play:
Consider what you feel comfortable sharing with the consultant.
During the Role-Play:
• Be open as much as you can
• Use emotional intelligence (active listening, empathy, reframing etc..)
• Be aware of your emotional triggers and emotional responses
• Talk about your learning journal (content, what you have learned from it)
• Discuss your work performance
• Identify emotional stressors
• Discuss solutions to develop/improve emotional intelligence and improve work performance
• Discuss opportunities/options to express your thoughts and feelings in the workplace
• Participate in a task/exercise to assist youin understanding the effect of personal behaviours and emotions on others in the workplace
After the Role-Play
• Provide feedback to the consultant (Template 3)
• Reflect on your performance during the Role-Play and the feedback received from the consultant.

Address the following:
o How did you demonstrate emotional intelligence during the Role-Play? Provide an example.
o How can you improve how you respond to emotional triggers?
o How can you better respond to emotional stressors?
o How can you improve on the dimensions of emotional intelligence?
Summarise your reflection in the space provided below.

Attachment:- emotional intelligence.rar