Discuss which of these capacities you already have

Assignment Help Management Theories

Reference no: EM133536208

Question: Kenneth Brewster has been promoted to director of a Citizens Bank at Peachtree. The customers serviced by the bank are racially and ethnically diverse. The white tellers are in the minority and feel isolated. The tellers of color feel that the white tellers do not understand the customers. In addition, Jimmy, a veteran teller, has been discovered to have a criminal record prior to employment at Citizens Bank. Human Resources has a policy that does not allow anyone with a criminal record to work in direct contact with money, but the supervisor who hired Jimmy was not aware of the policy.

Kenneth has identified three problems:

How can he help the tellers gain a better understanding of each other's cultures?
How can he help the tellers gain a better understanding of the customers' culture?
How does he deal with James, whose performance has been stellar since he joined the bank 20 years ago?
Respond to each of the problems identified based on the concepts for this unit.

After you have thought about the guidance you will provide Kenneth on how to proceed, respond to the following:

Explain the knowledge, skills, and abilities in organizational behavior Kenneth needs to possess to deal with this situation.
Discuss which of these capacities you already have.
Describe which of these capacities you need to acquire or improve upon.

Reference no: EM133536208

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