Reference no: EM131610004

Revise the two (2) emails below to remove problematic content and help these students construct polite, effective email messages instead.
Scenario 1:

Susan is unhappy with her grade in her college class. She wants to clarify what she can do to improve in the course. She also feels like venting her frustrations to her professor due to the many hours she is spending studying and writing papers (which may or may not be a good idea). She decides to email her professor; however, before she hits SEND, she asks you, her friend, to take a look at the email.

Reading the email, you note a lack of civility, polarizing language, and other unethical language (given the context). Help Susan rewrite her email, so she can express her concerns over her poor grade politely and ask for help from the professor.

Susan's Email:

(No greeting) I want to know why my grade was so bad. I spent hours finding sources and writing that paper and it was graded unfair. My friend wrote her paper the night before it was due and got a better grade. I know most professors grade hard but this is ridiculous. I felt good when I submitted the paper but now I feel like crap. I guess I am going to fail. (No closing)

Scenario 2:

Don is worried about passing his college class due to some low grades. He wants to ask his professor for help to pass the class. He decides to email his professor; however, before he hits SEND, he decides to ask you, his friend, to take a look at the email.

Reading the email, you note a lack of civility, poor manners, and poor grammar in Don's email. Help Don rewrite the email, so he can express his concerns and appropriately seek help from the professor.

Don's Email:

(No greeting) Yo teach. I dunno no way to pass this class. What I gotta do to pass? (No closing)

The specific course learning outcomes associated with this assignment are:

Demonstrate understanding of the basic fundamentals of communication.
Develop and practice communication skills, including skills in verbal, nonverbal, listening, writing, interpersonal, perception, and critical thinking as appropriate for the audience.
Relate to the interpersonal and organizational dynamics that affect communication in organizations.
Analyze and assess effective communication.
Use correct sentence mechanics, grammar, spelling, punctuation, and style.
Use technology and information resources to research issues in communications.
Write clearly and concisely about communications using proper writing mechanics.