Discuss the voluntary services and involuntary services

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Reference no: EM131952238

Question: 1. Why do you believe that quality techniques in the service industry are less mature than quality techniques for manufactured products? What can be done to bring quality techniques for the services industry up to a higher level?

2. Discuss the distinction between voluntary services and involuntary services. Why is this distinction important in our understanding of service quality? Are the Baldrige criteria applicable to service situations? If so, how?

Reference no: EM131952238

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