Reference no: EM133142613

Assignment Details

Healthcare organizations, government, professional groups, accrediting agencies, and care providers continue to improve the quality and safety of services in a rather complex, dynamic, and unpredictable healthcare environment. In 1987, the U.S. Congress established the Malcolm Baldrige Award, one of the most prestigious to recognize quality efforts of healthcare organizations and other organizations. Healthcare organizations are also learning from other complex and high-risk industries, such as aviation, to develop systems that help in dealing with unpredictable events and that promote the safety and quality of services. These are known as highly reliable organizations (HROs).

Prepare an 8-slide PowerPoint presentation to educate your team on the Malcolm Baldrige Award and the concept of HROs and their contribution to improving the quality, safety, and reputation of organizations. In your presentation, cover the following:

• Discuss the significance of the Malcolm Baldrige Award to the U.S. healthcare industry.
• Explain the concept of the HRO.
• Discuss the basic principles of HROs and their influence on quality, safety, and growth of the healthcare organization.
• Analyze how mindfulness helps HROs achieve goals.
• Share views on how HRO principles could help the organization solve ongoing error problems.