Discuss the role of the customer

Reference no: EM131384737

1. Is it possible for a process to be in control and still not meet some desirable standards for the proportion nonconforming? How would one detect such a condition, and what remedial actions would one take?

2. Discuss the role of the customer in influencing the proportion-nonconforming chart. How would the customer be integrated into a total quality systems approach?

Reference no: EM131384737

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