Reference no: EM133459243
1. Give short answers to the following questions:
i. Outline the main duties and responsibilities of housekeeping managers and floor supervisors.
ii. Describe the main functions of the housekeeping staff.
iii. How does the housekeeping department manage the amenities?
iv. Make a list of the typical amenities of a hotel.
v. What are security staff responsible for?
vi. What is the importance of security services in hotels?
vii. Can security services be outsourced? If so, what is the difference between in house and outsourced security services?
2. What type of security services do guests expect at hotels?
Activity
Collect advertisements of leading travel agencies promoting tourist destinations. Write a list of tourist attractions at some of the leading tourist destinations and try to rate them according to the facilities provided for the customers.
1. Give answers for the following questions:
i. What is meant by 'consumer protection'?
ii. Who are the 'organisers' in the tourism industry?
iii. Who are the 'retailers' in the tourism industry?
iv. Who are 'MICE organisers'?
v. What does the travel trade consist of?
vi. How have I.T. developments have affected the tourism industry?
vii. Outline the risks associated with the tourism business.
2. Why is it necessary for tourism professionals to have enhanced knowledge about regulations related elated to tourism?
3. Discuss the role of intermediaries in tourism.