Reference no: EM133168635
Question - Managers at some companies face an ongoing systems development problem: IS departments develop systems that businesses cannot or will not use. At the heart of the problem is a gap that separates the world of business and the world of IS that many departments are unable or ready to cross.
One reason for the crisis is that many companies are looking for ways to improve existing, out-of-date systems or to build new ones. Another is high user expectations that IS departments are not meeting. Users seek more powerful applications than are available on many older systems.
The results can be devastating. An East Coast chemical company spent more than $1 million on a budgeting and control system that was never used. The systems department's expertise was technical excellence, not budgets. As a result, the new system completely missed the mark when it came to meeting business needs.
In another instance, a Midwestern bank used an expensive computer-aided software engineering (CASE) tool to develop a system that users ignored because there had been no design planning. A senior analyst for the bank said, "They built the system right; but unfortunately, they didn't build the right system."
Identify the cause of this gap?
Discuss the role a systems designer, business manager, and end user can take to narrow this gap.
Who plays the most vital role in the effective development of the system?
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