Discuss the recovery strategy

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1. Discuss the recovery strategy or strategies you would recommend to offset the customer's complaint.

2. Attitude change: present three methods, with examples, by which a marketer can change buyer attitude. In each method explain what the method tries to achieve, and in what circumstance it meant to be used.

Consumer behavior

3. With respect to Netflix, how does the firm stack up on each of the five dimesions-tangibles, reliability, responsiveness, assurance, and empathy?

Reference no: EM132302436

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