Discuss the principles of customer behaviour

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Reference no: EM133373591

Questions:

1. Outline what quality service is and the legislations which impact the service which is delivered.

2. Discuss how feedback and ideas from staff can be used to gain information about quality customer service delivery.

3. Discuss the principles and techniques involved in the management of ongoing product and service quality.

4. Discuss the principles of customer behaviour.

5. Discuss the principles and techniques involved in the management of customer relations.

6. Explain techniques for solving complaints.

Reference no: EM133373591

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