Discuss the possible reasons behind this inconsistency

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Reference no: EM133658875

Case: Currently, hospital administrators and private practice owners have noticed that high customer-satisfaction scores/reviews do not necessarily lead to higher levels of patient loyalty.

A. Discuss the possible reason(s) behind this inconsistency.

B. What could possibly lead a happy customer/patient to go to a competitor?

C. Suggest viable strategies for the healthcare organizations to retain customers.

Reference no: EM133658875

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