Reference no: EM133720403
Case: You are on duty at the centre. You have Samson, a new volunteer, and Francois, a workplace student, with you today.
A man called Raymond comes into the centre. You have seen him previously hanging around outside, but he has never come in before. You have a suspicion that he is an addict as you have seen him acting strangely and have heard visitors at the centre talk about his violent outbursts and his addiction. Some of them are quite frightened of him as they are worried he might try and steal their money or hurt them.
As you are walking down the hallway with Samson, you see Raymond in the lounge room holding a knife to the throat of one of your visitors, Georgia. You can hear him telling Francois that he doesn't want to hurt anybody but he needs money desperately. If Francois gives him whatever cash is in the office he will leave the girl alone and leave the centre.
The other centre visitors in the lounge room have stopped what they are doing and are just staring at Raymond - one of them, Maureen, starts screaming.
During a roleplay ,your assessor will be looking to see that you :
1.Take immediate appropriate action to respond the situation.
2.provide Raymond with a strategy for dealing with the situation .
3.Assess his current decision making capacity and communicate accordingly.
4.reduce the risk of danger to self and others.
5.Ensure your actions are ethical and according to organisational policies and procedures.
Discuss the need for debriefing in this situation and who would need to be involved in debriefing and/or counselling afterwards?
What could have been Raymond's barriers to receiving help before this incident occurred? List three possible barriers.?
Why is it essential to balance collaboration with others when in a crisis situation?