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QUESTION
(a) The TQM Manager of a logistics company strongly recommends the implementation of an Enterprise Resource Planning (ERP) system in order to resolve multiple routine issues the company faces. Acknowledging the need for a long-term solution for the issues, the CEO of the company wants the TQM Manager to justify the recommendation for the system. If you are the TQM Manager, how would you pinpoint the factors elaborately that warrants the implementation of the ERP system, based on the typical issues prevalent in the industry?
(b) Read Kantharow's criticism below: Small-and-medium sized enterprises (SMEs) are sidelined in the acquisition and implementation of Enterprise Resources Planning (ERP) system, due to the relatively high price tag attached to the technology. Arguably the system is meant for large businesses only. SMEs need to find alternative ways to grow bigger before considering to use the ERP system. Critically discuss the narrative based on your own opinion.
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