Reference no: EM133471472
Question 1: Evaluate the difference between business transformation and change management? Discuss whether IBM experienced business transformation or change management?
Question 2: Evaluate the difference between business transformation and business excellence? Discuss whether IBM experienced business transformation, Business excellence efforts or both
Question 3: Evaluate the main benefits for a company like IBM to engage in a business excellence programme .
Question 4: Explain the concept of self-assessment. Discuss the methods in which self-assessment can take place.
Question 5: Discuss the main axes of business transformation. Identify which are critical for the transformation .
Question 6: Analyze the relationship between continuous improvement and business transformation. Evaluate the importance of continuous improvement in IBM.
Question 7: Discuss the concept of dynamic capabilities. Evaluate why dynamic capabilities are important for business transformation
Question 8: Evaluate at least five (5) themes of excellence evident in the case study. Provide the evidence
Question 9: Evaluate the difficulty in achieving a successful transformation or achieving excellence. Which is harder? Explain fully .
Question 10: Explain to the executives of IBM which framework they should follow if they want to win an award in the UAE . Which award (s) could they try to win . Outline at least six (6) of the categories of the framework .
Question 11: Discuss whether a business excellence model like the EFQM can be applied by any organization in the world. Explain how the EFQM model is structured. List eight categories.
Question 12: Compare and contrast the EFQM and the Malcolm Baldridge award?. Choose the one you would use in the UAE and why?
Question 13: Company X is based in the USA and wants to win an excellence award? Which one should they apply for? List the categories of the framework to win that award.
Question 14: Discuss the rationale for dividing enablers from results in the EFQM model .
Question 15: Discuss the benefits of applying a business excellence model and winning an award like the Dubai Quality award.
Question 16: Discuss the purpose of business excellence models .
Question 17: In the case of IBM discuss at least five categories of the EFQM model.
Question 18: In the case of IBM discuss at least five categories of the Malcolm Baldridge model.