Discuss the importance of customer satisfaction

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Reference no: EM132836983

You run a cafe selling a wide variety of coffee and tea, cakes, pies, croissants, and sandwiches in Sydney CBD.

a) Discuss the importance of customer satisfaction to the ongoing success of your business.

b) Build a loyalty program by developing two marketing strategies to strengthen customer relationship and maximize customer loyalty for your shop.

Reference no: EM132836983

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