Discuss the effectiveness of the customer service policy

Assignment Help Business Management

Reference no: EM133646087

Assignment:

Task: Policy revision

Based on your discussion in Task 2, revise and update the Acumen Customer Service Policy and Procedure to incorporate the changes you have identified.

You must work as a group.
Each member of the group must contribute equally to the drafting of changes to the policy.
The revised policy should include the names and student IDs of all contributors. Submit the final policy to your assessor.
Each member of the group will be assessed individually.

Submission requirements

At the end of the task, you must submit:

One copy of the policy your group has revised - the policy should include the names and student IDs of all contributors Task 2: Role play - de-brief with group

Based on your experience of implementing the customer service policy during the four service periods, staying in your groups, discuss the effectiveness of the policy and procedure, and whether any changes are needed to be made.

Each member of the group must briefly summarise the observations and feedback they noted in their four Customer Service Evaluation Forms.

As a group, discuss the effectiveness of the customer service policy and procedures you have drawn up.

Identify any customer service problems that occurred during your group's service, and discuss:

Whether these problems can be avoided in the future by making changes to the policy and procedures
What changes are required to the policy and procedure as a result
How you can communicate these changes to your colleagues

This is a role play. You and your teammates must play the roles of Acumen Restaurant Staff. You will have 15 minutes to complete the role-play discussion.

You must make detailed notes of your discussion.

Each person in the group must contribute at least two points to the discussion.

Reference no: EM133646087

Questions Cloud

Identify the consequences of having dissatisfied employee : Identify the consequences of having dissatisfied employees and describe ways of applying the four theories of job satisfaction

What are some specific ways you can be political : What are some specific ways you can be political in your workplace or a previous or future place of employment that would help you become a successful change

Organization hand-washing policy : You're a nurse in a city hospital. At this morning's staff meeting, you learned of a change to your organization's hand-washing policy.

Explain public policy toward each of the groups : Explain public policy toward each of these groups that reflected the disdain of some Americans and the United States government toward them.

Discuss the effectiveness of the customer service policy : Based on your experience of implementing the customer service policy during the four service periods, staying in your groups.

What type of leader is joel : Joel has a big personality. His warmth and humor draw people to him. His expertise is an asset, but his curiosity and excitement are contagious, and his team

What information a manager at that level might get : what information a manager at that level might get from the IT systems, such as inventory management or customer information system, to aid in making

History of obstructive hydrocephalus : This client is a 2-year-old female child with a history of obstructive hydrocephalus and had a ventricular shunt placed 1 year ago with no issues.

What is the percent of increase in the number of employees : Last year, they hired 30 new employees, and this year they have hired 36 new employees. What is the percent of increase in the number of employees hired each

User Account

All Pages