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The ISO 9001:2015 standards are based on seven quality management principles. According to ISO 9001, the seven quality management principles are, (in no particular order) Customer focus, Leadership, Engagement of people, Process approach, Improvement, Evidence-based decision making, and Relationship management. Each principle will be listed a statement, the rational, key benefits, and actions.
(a) By using suitable example, describe a statement, the rational, key benefits, and actions for any FOUR (4) of the quality management principles.
(b) Discuss the different scopes of ISO9001:2015 standard for manufacturing and services industry.
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