Reference no: EM132237904

Answer the following Questions:

Q1. As operations manager define the problems and identify the various causes of the problem in the case of Lilly and John.

Q2. You can consider a problem-solving approach to resolving conflicts. How would you apply the problem-solving steps to resolve the conflict between Lilly and John?

Q3. Discuss the all possible solutions of the problem?

ASSIGNMENT

Read the passage carefully and answer the questions:

Lilly and John both work for a software development company. The manager of the new product division was originally the leader of the project team for which she interviewed and hired John. Lilly, another project team member, also interviewed John, but strongly opposed hiring him for the project because she thought he was not competent to do the job.

Seven months after John was hired, the manager left the project to start her own company and recommended that John and Lilly serve as joint project leaders. Lilly agreed reluctantly? With the stipulation that it be made clear she was not working for John. The General Manager consented; Lilly and John were to share the project leadership.

Within a month Lilly was angry because John was representing himself to others as the leader of the entire project and giving the impression that Lilly was working for him. Now Lilly and John met with Operations Manager and presented their views about the conflict to resolve conflict.

Lilly says: "Right after the joint leadership arrangement was reached with the General Manager, John called a meeting of the project team without even consulting me about the time or content. He just told me when it was being held and said I should be there.

At the meeting, John reviewed everyone's duties line by line, including mine, treating me as just another team member working for him. He sends out letters and signs himself as project director, which obviously implies to others that I am working for him."
John says: "Lilly is all hung up with feelings of power and titles. Just because I sign myself as project director doesn't mean she is working for me.

I don't see anything to get excited about. What difference does it make? She is too sensitive about everything. I call a meeting and right away she thinks I'm trying to run everything. Lilly has other things to do? Other projects to run? So she doesn't pay too much attention to this one. She mostly lets things slide. But when I take the initiative to set up a meeting, she starts jumping up and down about how I am trying to make her work for me."

Suppose you are Operation Manager and you have to resolve the conflict.