Reference no: EM133411545
You are the owner of Hola-Hola Bistro and Bar where has been recently established in a few months. Your shop mainly serves real Italian food and alcohol. However, due to the rush of grand opening, you do not have time to provide training and coaching for staff members. They are mainly Australian and Asian employees who are not familiar with Italian food and taste.
In the first quarter, the sales has hit triple of expected goal as many people would like to try real Italian taste. However, your staff has reported that the sales in this month has been dropped suddenly. There are several reasons that you have investigated why the sales has dropped. These include unprofessional staff, unknowledgeable staff, pricing, and food taste. Therefore, you realise that it is very urgent to sort these issues out.
Work within a group of 2-3 learner OR this activity will be further instructed by your trainer if required. You need to perform as the owner of Hola-Hola Bistro and Bar, then communicate the following with your team members:
Relevant issues in the workplace to staff members
- Discuss strategies for continuous improvement and innovation that can be implemented to deal with identified issues.
- Demonstrate that you can communicate and mentor team members effectively during the task.