Reference no: EM132345154
Assignment: The assessment is based on a business and management case study which requires a critical approach to identifying and problem-solving a range of business and management challenges within the case.
Within the individual report you will include a summary and key justifications for the resolution of one of the problems in the case supported by management theories and principles.
The report will be an individual 2,000 words report which will address one of the five specific ‘problems' identified in the case (e.g. a human resource management challenge, an ethical problem, a performance and productivity issue, etc). Students will be expected to apply management theory to practice throughout the report.
See attachment for Case Study: The Imperial Hotel, London and list of Problems 1-5, of which to choose 1 from, as well as full detailed brief for this assignment.
• Problem 1: Poor guest satisfaction
• Problem 2: High staff turnover with 80% of the staff leaving within the year
• Problem 3: A negative work culture amongst the staff with high levels of sick leave and poor attendance
• Problem 4: Front of house staff (Reception, Conference & Banqueting, and Restaurant & Bars )- poor team working and inefficient use of IT systems including the reservation and property management systems
• Problem 5: Back of house staff (Housekeeping, Kitchen, Maintenance) - poor operating and control procedures in place with stock being regularly pilfered and evidence of staff not meeting basic Standard Operating Procedures (SOPS) resulting in unusually high operating costs
Tasks: As an independent consultant, you have been asked by Peter Farnsworth to take responsibility for analysing one of the five problems, putting forward and prioritise the problem.
Tasks for the report:
• Discuss the problem's likely causes from a management and operational perspective including any relationships with the other 4 problems
• Put forward a 3 point plan for resolving the problem particularly in terms of improving the quality of service, staff morale, operational efficiency and productivity to make the hotel financially sustainable.
• Support your answer with management and operations theories and principles
The expectation is that within 12 months there should be dramatic improvement and change in performance in all five areas. You have asked to write a 2,000 word report addressing your single problem topic to attempt to resolve that problem in the hotel.
Information related to above question is enclosed below:
Attachment:- Assessment.rar
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