Discuss principals of effective service recovery systems

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1. Assess why customers complain and discuss the principals of effective service recovery systems.

2. How does the fair trade movement fit together with the triple-bottom-line theory of corporate responsibility

3. Create a hypothetical situation in which philanthropy would not be required of a corporation by CSR theory.

Reference no: EM132169578

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Discuss principals of effective service recovery systems : Assess why customers complain and discuss the principals of effective service recovery systems.

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