Discuss possible ways to improve service quality

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1. Discuss possible ways to improve service quality in a custodial janitorial company specializing in contract maintenance of office space.

2. Describe potential strategies for reducing staffing problems and high turnover in the janitorial company when there is clear inequity in crew leader's attitudes and performance expectations and there is a lack of opportunities for personal advancement.

I need ideas on how to approach these questions and please provide references for outside sources.

Reference no: EM1335321

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