Discuss perception along the customer journey

Assignment Help Management Theories

Reference no: EM133390778

Question: Discuss your perception along the customer journey. Consider the content within Module 1, LinkedIn Learning, Creating a Positive Customer Experience and Module 2, LinkedIn

Learning, Retail Customer Service.

Consider the experience from all touch points - in store, online web, phone app, loyalty program, staff interactions, advertising, etc.

After doing some research, explain what this company does well and where it can improve (use research), and consider what this company does differently than its competitors.

Research and share whether or not there are customer complaints, referrals, feedback overall, etc. After reading what customers are saying about this company, summarize what customers like and dislike.

What are the most used (at least 2) or most helpful customer services this company offers.

Use evidence to support your claims. Include in-text citations as proof of your research.

Reference no: EM133390778

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