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What are two (2) features and two (2) limitations of the following complaints-handling procedure?

 

Complaints-handling procedure: 

 

  1. Listen to the complaint and be understanding towards the person who is making it.
  2. Record the complaint 
  3. Discuss options for fixing the problem 
  4. Implement a solution 
  5. Follow up with the person who is making the complaint

Reference no: EM133087260

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