Discuss net promotor score

Assignment Help Project Management

Reference no: EM133337301

Assignment:

My project is an app to help out-of-country students or out of state students travel to Boston for further studies.

The features that will be there for the MVP are

Documentation to travel to the US?
Booking Flights/Travel Agency?
Public Transportation?
On-Campus Housing?
Finding Roommates?
Shopping Information?

?The metrics I had in my previous assignment are

Customer Satisfaction Metrics where I discussed Net Promotor Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Customer Abandonment (Churn) Rate and Customer Health Score.

Testing and Quality Metrics and

Operational Performance Metrics where I discussed about MTTD, MTTR, Test Reliability, Test Coverage and Code Coverage

What I want help is the following

Discuss your project metrics, how to measure the success or failure of the product vis a vis the end customer.

Reference no: EM133337301

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Discuss net promotor score : Customer Satisfaction Metrics where I discussed Net Promotor Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES).

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