Discuss implications of service outsourcing for employees

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1. You are the business manager of a large medical suite. Customers have complained about the long waits during certain times of the day. Suggest ways that service management can influence the arrival times of patients and how you would implement them with your medical suite?

2. Think about your time here at (any group setting) and the various group projects you have participated on. Illustrate the four stages of team building from your own experience?

3. Your technology services company has just made the decision to move its tech support function to an overseas location. Discuss the implications of service outsourcing for employees, stockholders, customers, and host-country economy when a firm outsources a call center overseas?

Reference no: EM132157647

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