Discuss how you will ensure that xyz plc travel claims

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Reference no: EM133452248

Questions: You are a claims manager for XYZ plc, a personal lines insurer. XYZ plc are shortly launching a travel insurance product, which will be offered to all age groups of the general public. Having not offered travel insurance before, XYZ plc has limited experience in handling travel insurance claims. You will be responsible for ensuring that the team's travel claims handling practice is compliant with insurance regulation, whilst also providing an excellent service to all its customers, including vulnerable customers.

(a) Identify, with justification, three frequent types of travel insurance claim you expect XYZ plc will receive, from this product.

(b) Identify, with justification, four items of claims management information XYZ plc should capture, for this product.

(c) Explain, with justification, two additional items of claims management information XYZ plc should capture, relating to customer vulnerability.

(d) Discuss how you will ensure that XYZ plc's travel claims handling practice treats vulnerable customers fairly.

Reference no: EM133452248

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