Discuss how would this influence customer satisfaction

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Virgin Atlantic has a TV commercial that dramatically portrays their engineers, pilots and cabin crew as being born differently and having superpowers. One flight attendant can predict what happens in a few seconds (e.g., customer sneezes) and prepare customers in advance (e.g., provide a napkin). Another attendant is so charming that whoever sees her feel immediately happier.

Discuss how would this influence customer satisfaction?

Reference no: EM132325008

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