Reference no: EM133298684

The process begins when the client wants to open a bank account. The client then submits an application that is received by the bank advisor, alongside two forms of identification. The customer then waits for an update on their application status. Meanwhile, the bank advisor will verify the credentials and use these information if the client is already in the system. If there is no banking history, then a new profile will be created for the client. However, if an account already exists, the advisor must check their client's banking history. If somehow there is bad history such as being divested from the institution, then the request shall be denied; the client will be informed and leave the premises. If not divested, then the process converges into asking for the consent of the client to check their credit through the credit bureau. If they consent, then we will check their credit. If their credit is good, then the advisor will show other beneficial products the bank is offering. If their credit is bad, then they will only receive the basic account. And if they did not consent to get their credit checked then they will just be issued a basic account as well. The process converging once again, the advisor then generates a debit card and processes the documents. The client also gets to choose if they want their documents in paper or electronic. After that, the documents will be given to the client and will be asked for their signatures (can be signed through any preferred medium). Once the documents and the debit card are in the client's possession, the advisor will inform them to create their pin at the nearest ATM machine.

Question: Discuss how the process could be improved and what outcomes you think this would have for the organization.