Discuss how melissas communication style

Assignment Help Management Theories
Reference no: EM133390845

Effective Communication: Partnership in Italy

Melissa Chang was asked to travel to Venice, Italy and meet with her company's partnering company.  Preparation for the trip was stressful.  Not only had her colleague cancelled their recent trip to Moscow at the last minute, making the US partner look bad, but the Italian partner had made several requests for information which none of Melissa's colleagues had fulfilled.  She learned all of this information upon making phone contact with their office to confirm her travel plans.
After that initial phone call, Melissa was not looking forward to the trip.  She felt that her company had not upheld basic business standards, and adding a language barrier to the equation did not make things any smoother.  She was very hesitant to make the trip and felt very guarded.  She knew her Italian counterparts were frustrated and she could relate to their feelings.  However, she also had a job to do - get more work out of them.  If things did not get cleared up quickly, they could potentially lose the partnership.  Melissa dreaded having to be the one to deliver that piece of news.
Once in Venice and face-to-face with the partners, Melissa quickly realized their source of frustration.  From their perspective, the US partner had not upheld their end of the business deal by providing some basic product information.  Melissa had that information with her and easily provided the files.  She was able to answer all their questions and explain the business process in the US during the first meeting.  
The second day of business meetings was even more productive.  Melissa noted a change in her Italian counterparts' disposition when she entered the office that second morning.  They were much warmer and willing to sit down and discuss details.  By lunch time, Melissa had information showing how much the Italian office had produced and where they were actually outperforming the US parent office.  It was clear that their partnership was nowhere near being in jeopardy.
As the week drew to a close, both Melissa and the Italian partners drew up a projected plan for the next fiscal year.  Italy was on track to set new sales records.  Their requests for information were basic in her opinion, and Melissa was able to provide them accurate details before her departure.  While a few of the finer points she did not understand fully due to the language barrier, Melissa felt reassured seeing firsthand how committed they were to the product.  She could not find anything that would cause concern for their business transactions going forward.  She chuckled to herself thinking how much she had dreaded this trip initially.
The Italians thought Melissa was a top businesswoman.  Their appreciation was immeasurable.  The president of the Italian office arranged a formal dinner in her honor.  All employees attended with their families.  Before dessert was served, he toasted Melissa's professionalism during the entire week.  The president noted her empathetic listening skills and ability to relate to their business needs as being critical to their future success.  He also praised her for the quick actions and decisiveness she demonstrated during their meetings.

Answer the following questions by applying the concepts learned in Chapter 12. Also, conduct literature reviews on the subject of discussion and use to support your case study answers:

  1. Discuss how Melissa's communication style impacted the performance of the Italian partners.
  2. What do you think were the primary sources of information prior to Melissa's visit?
  3. What do you think the primary sources of information will be after Melissa's visit?
  4. What might account for Melissa's change in attitude about dealing with the Italian partners after her visit?

Reference no: EM133390845

Questions Cloud

How might the role of the mother change our understanding : Compare/Contrast "The False Grandmother" (France) and "Little Red Riding Hood" (Charles Perrault, France) from Ashliman's reader Voices from the Past
Name one way that association can be used corruptly : Name one way that Association can be used corruptly and one way it can be used appropriately as a source of power
Make sure there is a strong action going on within the story : Is there a funny thing that happened, or maybe it was something more serious? Either way, make sure it is something you can share with the class.
What sorts of traits would you expect them to display : what sorts of traits would you expect them to display? What other indicators of distress/eustress would you expect to see
Discuss how melissas communication style : Discuss how Melissas communication style impacted the performance of the Italian partners. What do you think were the primary sources of information prior
Identify and discuss the current types of stock : Review the notes to the financial statements to determine if the company has any convertible bonds and summarize the characteristics of those bonds
What does reasonable mean-personal opinion : Police officers are allowed to use the amount of force which is considered necessary and reasonable. What does reasonable mean, personal opinion?
Do you think that a mandatory helmet law is justified : Do you think that a mandatory helmet law is justified in a liberal society? Explain. Should governments restrict individual freedoms with safety laws?
Analyze how diversification of economies of score : Analyze how diversification of economies of score can be aided by mergers and acquisitions. Include at least 2 ways a company's diversification might

Reviews

Write a Review

Management Theories Questions & Answers

  Learning in action

Learning contract proposal that will form the basis of your learning contract report.

  Change is the only constant

"Change is the only constant " Evaluate the different types of change that have occurred in Sony.

  How do advertisers try to use group influence

How do advertisers try to use group influence?  Will you find any specific examples and explain the relevant theory of group behavior and influence?

  Case study:saving sony

You have been appointed by Sony as a consultant on change management. Advise Sony on how they could implement the change by using the various theories of change you have learnt.

  How the stock market works

The purpose of this project is to help you to gain an understanding of how the stock market works and of the relationship between theory and practice.

  Find the optimal production quantities

Find not only the optimal production quantities, but also the optimal total cost.

  Describe the management process

Describe the management process and identify the skills required to manage business organizations.

  Case study : bert''s bonsai and aquatic sport museum

Case Study : Bert's Bonsai and Aquatic Sport Museum Prepare a knowledge management system.

  Knowledge management techniques

Demonstrate understanding of the many-sided nature of knowledge management

  Theory of transtheoretical model

Demonstrate understanding of the many-sided nature of knowledge management

  Write a paper on historical trends of management

Write a paper on Historical Trends of Management.

  Theory of reasoned action

Theory of Planned Behavior and Integrated Behaviors Model

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd