Discuss how customers respond to service failures

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1. JetBlue has been successful at a time when other airlines that entered the market have struggled (or failed). What does this suggest that JetBlue has embraced as a strategy that resulted in its success? What does this suggest ANY service provider should consider as it develops its "mix" to offer VALUE to its target market?

2. Does the H&R Block have any core competencies? Distinctive competencies? If so, what are they?

3. Discuss how customers respond to service failures and what service providers can do in the case of service failures.

Reference no: EM132304571

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