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Discuss hcahps and patient experience metrics used by cms

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Discuss HCAHPS and Patient Experience metrics used by CMS. Why did healthcare organizations want to improve HCAHPS scores.

Describe what the secret shopper's intent was by staying overnight in the hospital.

What would help quiet at night improve in acute care hospitals?

Reference no: EM132978790

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Discuss hcahps and patient experience metrics used by cms : Discuss HCAHPS and Patient Experience metrics used by CMS. Why did healthcare organizations want to improve HCAHPS scores.
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