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Question: Customer service skills training program for tellers at the "My Bank" branches utilizing the 'Five Steps to Effective Training'. Learning objective(s) for this training program. The learning objectives need to be "measurable. Want to know whether the training was successful or not.
- Training method (or a mix of methods) that you think is the most appropriate in achieving the learning objective(s) that you have outlined in Step 2. Explain why you think the method that you have selected is the most appropriate. Also, discuss some disadvantages or potential problems that you may face in utilizing the method that you have chosen.
- Evaluate whether the training program has been successful in achieving the learning objective(s) that you have outlined in Step 2.
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