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1. Why is it important to understand performance as part of the recruitment and selection process?
2. In this chapter we discuss task performance, contextual performance, adaptive behavior, and counterproductive behavior. Discuss the role that each of these plays in developing a recruitment and selection system.
3. If you were limited in selecting employees on the basis of only one of the four types of performance discussed in this chapter, which one would you choose? Why?
4. Discuss Campbell's performance taxonomy. Can you think of a job that does not fit that model?
5. Discuss the distinction among criterion relevance, criterion contamination, and criterion deficiency.
6. What are the characteristics of a good criterion measure?
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StopNShopToday, Inc.'s management team has implemented several of your ideas on incentive pay and is now reviewing the company's performance appraisal forms.
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Examine at least three (3) approaches that you can take as the HR manager to conduct a job analysis of the Customer Service Representative position.
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