Discuss call centre work in relation to key issues

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Reference no: EM13761868

Presenter 1: Discuss - Banjeree (2006), do changes in technology improve workers employment conditions? Does the knowledge economy workforce differ from the manufacturing sector? Are employment conditions subject to differences country locations? Discuss how this article informs your thinking about trends in work and work conditions.

Presenter 2: Discuss - van de Broek (2002), can technology be used to assist managers to measure work output and monitor workers and if so what implications does this have for trends in work? Discuss call centre work in relation to key issues about workers in the knowledge economy and management innovations.

Reference no: EM13761868

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