Discuss areas for improvement revealed by the flow chart

Assignment Help Marketing Management

Reference no: EM133535784

Assignment: Business Finance- Management

Part I: 2 pages with 2 references:

Provide a short answer to each of the following questions.

A. Use a cause and effect diagram to develop a list of potential causes for each of the following:

1. Failure to earn an A on an examination.
2. You consistently arrive late for class or work.
3. You consistently slice when hitting a golf ball with your driver.
4. Your table lamp fails to light when you turn the switch on.

B. Prepare a flow chart for getting to work or school in the morning. Discuss areas for improvement revealed by the flow chart.

C. You have collected the following data from customer comment cards at your restaurant. Construct a Pareto diagram to show which of the problems should be investigated first. Show the cumulative frequency line on your diagram.

Comment      Frequency
Dirty dishes 11
Dirty silverware    18
Inattentive service    98
Cold food    23
Wrong order 5
Overpriced    35
Long wait       4

D. Use the following data to construct a scatter diagram. Does there appear to be a relationship between hours of overtime and number of rejects? Discuss.

Hours of Overtime    Number of Rejects
127    33
90    25
95    23
160    40
10    9
80    19
27    14
103    28
48    19
65    31

E. Your boss has asked you to evaluate the reject percentage for the past year on one of the production lines. Use the following data to construct a run chart. Does there appear to be a pattern in the change in reject rate over the year?

Month    Reject %
January 3.7
February 3.3
March 3.1
April 3.5
May    3.3
June 2.7
July    3.0
August 2.3
September    2.5
October    2.2
November 1.6
December 1.7

Part II: 1 page with 2 references

Describe a situation where a control chart is the right tool for quality conformance. If you were a Quality Manager, would you be an advocate for the use of control charts? Why or why not?

Reference no: EM133535784

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