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Discuss areas for improvement revealed by the flow chart

Assignment Help Marketing Management
Reference no: EM133535784

Assignment: Business Finance- Management

Part I: 2 pages with 2 references:

Provide a short answer to each of the following questions.

A. Use a cause and effect diagram to develop a list of potential causes for each of the following:

1. Failure to earn an A on an examination.
2. You consistently arrive late for class or work.
3. You consistently slice when hitting a golf ball with your driver.
4. Your table lamp fails to light when you turn the switch on.

B. Prepare a flow chart for getting to work or school in the morning. Discuss areas for improvement revealed by the flow chart.

C. You have collected the following data from customer comment cards at your restaurant. Construct a Pareto diagram to show which of the problems should be investigated first. Show the cumulative frequency line on your diagram.

Comment                      Frequency
Dirty dishes                       11
Dirty silverware                  18
Inattentive service              98
Cold food                          23
Wrong order                     5
Overpriced                        35
Long wait                         4

D. Use the following data to construct a scatter diagram. Does there appear to be a relationship between hours of overtime and number of rejects? Discuss.

Hours of Overtime         Number of Rejects
127                                    33
90                                      25
95                                      23
160                                    40
10                                      9
80                                      19
27                                      14
103                                    28
48                                      19
65                                      31

E. Your boss has asked you to evaluate the reject percentage for the past year on one of the production lines. Use the following data to construct a run chart. Does there appear to be a pattern in the change in reject rate over the year?

Month                Reject %
January                 3.7
February               3.3
March                   3.1
April                     3.5
May                      3.3
June                     2.7
July                      3.0
August                 2.3
September            2.5
October                2.2
November             1.6
December             1.7

Part II: 1 page with 2 references

Describe a situation where a control chart is the right tool for quality conformance. If you were a Quality Manager, would you be an advocate for the use of control charts? Why or why not?

Reference no: EM133535784

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