Discuss about the service level agreement

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Reference no: EM132238507

Discussion :

An airplane company has been struggling with dwindling number of passengers who use the airline over the years. The airline company has an old Information Technology (IT) infrastructure, and the management considers that the outdated information service might impact on the business performance.

The management considers whether upgrading the existing IT infrastructure using internal capability or outsourcing it.

1) What should be considered to make a decision between these two options?

2) If the company chose to outsource the IT upgrading work, what topics should be included in the Service Level Agreement (SLA)?

Reference no: EM132238507

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