Discuss about the privacy policy in detail

Assignment Help Other Subject

Reference no: EM132016930

Question: The manager for Reservations Services and the company's Chief Privacy Officer have asked the Management Interns to look into a privacy problem that was recently uncovered in the Reservations Services Call Center. Your deliverable for this discussion will be a 3 to 5 paragraph briefing paper in which you summarize the privacy issues (using the information provided below) and then provide 3 to 5 suggestions for appropriate and relevant updates to the current "guest relations" privacy policy (using a competitor's policy as a starting point).

Write your 3 to 5 paragraph position paper after reviewing the background information (below) and one or more of the following policies:

1. The Leading Hotels of the World Privacy Policy

2. TAJ Hotels Data Privacy Statement

3. Four Seasons Privacy Notice

Background: Special requests from guests are entered into the reservation database for use by front desk, concierge, housekeeping, and maintenance personnel. Food service personnel may also need to access this information in order to address special dietary needs. Guests may enter the information themselves using a web-based form or a call center operator may enter it on a guest's behalf.

The Chief Privacy Officer recently became aware of a disturbing practice in Reservations Services related to the "special requests" information. Apparently, there has been an on-going contest among the call center operators for "the most outrageous guest requests." A few operators have gone so far as to pull up guest reservation entries in the database for bookings made online via the company's website." This contest is a shocking violation of guests' privacy and could seriously harm the company's reputation if the practice were to continue.

An investigation into the situation revealed that (a) the call center operators were not aware of the guest relations privacy policy and (b) the current guest relations privacy policyhas weak protections in place for information stored in the reservations system & bookings database.

Please remember to cite your sources (APA format preferred).

Reference no: EM132016930

Questions Cloud

Discuss the healthcare marketing principles : In this unit, you will become the marketing expert of a select healthcare system. By the end of this unit, you will be able to proficiently elaborate how.

Review the capsim mini-case study : The Capsim simulation is designed to offer you a strategic perspective on the interaction between decisions and operational results.

Summarizing the importance of the research studies : You will locate and discuss the findings of at least three (3) current and relevant research studies - you are to propose some ideas regarding

Require to be induced to put forth high effort : How much of a bonus in the high-value state would a risk-neutral manager require to be induced to put forth a high effort?

Discuss about the privacy policy in detail : The manager for Reservations Services and the company's Chief Privacy Officer have asked the Management Interns to look into a privacy problem.

Why is it important to create investment portfolio : An investment portfolio is a group of investments. Why is it important to create an investment portfolio?

How you approach working with someone from cambodia : Review the resource entitled "Cambodian Culture" in this week's Learning Resources, and consider the values that individuals from this area may hold.

Settlement processes of established financial markets : How it relates to bitcoin and its operation. Might blockchain be useful in the clearing and settlement processes of established financial markets?

How to do it with financial calculator : Carnes Cosmetics Co.'s stock price is $42.57, and it recently paid a $2.25 dividend. How to do it with a financial calculator?

User Account

All Pages