Discuss about the misunderstanding of customer requests

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Question: Detail the procedures you would expect staff to follow within your industry workplace in response to the various customer complaints listed below.

• Incorrect pricing or quote

• Delays / errors in providing products or services

• Misunderstanding of customer requests

• Unmet expectations of, or problems or faults with, a service or product

• Misunderstandings or communication barriers

• Other team members or suppliers not providing special requests

• Escalated complaints or disputes

Reference no: EM132671370

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