Discuss about one customer service experience

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Reference no: EM133450532

Assignment:

The purpose of this assignment is to gain a deeper understanding of what makes a poor customer service experience and to explain how market share is lost through customer dissatisfaction based on an analysis of a personal experience.

Read Chapter: Recognize and Deal with Customer Turnoffs

Write a brief (3 to 5 paragraph) Discussion Board Posting about one Customer Service experience you had that you would characterize as "poor" or "negative."

What was the situation?
What was the company or organization?
From your perspective as a customer, what made the experience negative? Why?
How many people did you tell about your negative experience (friends, family, co-workers, etc.)?
Was there anything about your behavior or mood that may have contributed to the negative outcome?
What could have or should have the individuals and/or company involved done differently?

Reference no: EM133450532

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