Discuss a faulty system you are familiar with

Assignment Help Management Theories

Reference no: EM133409318

Questions: Deming realized that "there are two sources of quality problems: faulty systems (85 percent probability) and the production worker (15 percent probability)" (Manning & Curtis, 2021, p. 184).

Discuss a faulty system you are familiar with. It might be a store you frequent often, it might be the means of display a company uses or your experience of a company's customer service. Describe the system and discuss what quality management problems the system demonstrates.

Provide your reasoning.
Then, using Deming's quality control steps, suggest a remedy.

Reference no: EM133409318

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