Reference no: EM133179618

You are the HR Manager of IoTech Limited, a medium-sized technology company in Hong Kong. The company is selling the IoT devices to large property developers in Asia. The core values of the company are excellence, customer-oriented and innovation.

The Sales Manager, Samantha told you that she would like to terminate the employment contract with the Sales Assistant - Tom, who is responsible for supporting the general customer enquiry, and after-sales support. 

Samantha told you that the job performance of Tom was not up to standard. She listed the below problematic performance issues:

• Not report duty on time recently, normally late for 15-30 mins each day. Other staff members had to take up his call before he came back.
• Not follow up closely with customer enquiry.  It is the company standard to reply to customer enquiry within 1 day.  However, there were a few occasions in these few months that Tom replied customer enquiry after a week.
• Received customer complaints for more than 10 times during the last few months. It was found that most of the customers were complaining about issues on follow up and inaccurate information provided for shipments.

In this company, the performance appraisals of employees are all done by their supervisors. Once the supervisor gives the rating, it will be passed to HR as a final decision. 

Question 1

Discuss what are the advantages and disadvantages of this method of performance appraisal.

Question 2

Because there are increasing complaints on unfairness of the current performance appraisal method, you would like to revamp the current method by including more raters so that it becomes fairer. Suggest two sources you would include to make the system fairer, and list out advantages and disadvantages for each of your suggestion. Please also list out the points you need to aware of when including more raters.

Question 3

Apart from including more sources, you are also thinking to make the performance appraisal link to the company's strategy.  However the company has not developed a strategic plan. Please describe the process of creating a strategic plan

Question 4

Suggest how you can link the strategic plans to the Sales Assistant position.