Direct discrimination of a customer or work colleague

Assignment Help Business Law and Ethics

Reference no: EM13766153

1. We must abide by Government legislation to ensure cohesive workplace environments, where people from different cultures and social backgrounds work together to achieve individual and organisational goals. All tourism organisations must abide by Anti-discrimination law nationally and within their State or Territory and many include anti-discrimination in their policies. Referring to the "Anti-Discrimination Guidelines for the Hotel and Accommodation Industry" document below, answer the following:

i. What is considered ‘direct discrimination' of a customer or work colleague?
ii. What is considered ‘indirect discrimination' of a customer of work colleague?
iii. What sort of things can tourism organisations do to ensure they are legally responsible for following this law?

2. We often hear about places, products and services that are ‘on trend' or ‘hot', the popular and "latest" destination of the moment. How can we find out what is currently on trend for tourism destinations, products and services?

3. Computerised reservations systems CRS or Global Distribution Systems GDS such as Galileo provide easy efficient reservations systems for travel companies. Research and briefly discuss some other CRS that are available to tourism businesses?

4. Quality Assurance schemes (also referred to as ‘accreditation systems', ‘total quality management systems' (TQM), ‘quality management systems' (QMS) etc. are not new to the industry. They all have a common purpose and goal - to provide quality products and services to consistently meet customer needs and expectations. Following are just a few of the many accreditation schemes for the tourism industry:

• ATAP - Australian Tourism Accreditation Program
• AAA Tourism STAR Rating Scheme (for accommodation hotels, resorts etc)
• Ecotourism Australia
• ATAS - The Australian Federation of Travel Agents Travel Accredited Scheme
• TQUAL Accreditation

5. Every organisation or business must comply with Government legislation. Legislation includes Anti-discrimination laws, Australian Consumer Laws, WHS etc. Industry specific legislation also exists, which tourism providers must be aware of. The following questions relate to legislation of a concern to our industry:

a. Extract from the Smart Traveller Website - Criminal Code Act (1995) for child sex offences outside Australia. What role could a travel agent play in supporting this legislation?

b. Extract Queensland Tourism Services Act (2003). Discuss why this legislation was introduced and its importance to the growth of our tourism industry?

Reference no: EM13766153

Questions Cloud

Internal controls and receivables : From the e-Activity, analyze the situation from the company you selected and the internal controls that may have been compromised to allow the problem to occur and the resulting financial impact to the business. Propose a plan to prevent this type..

Explain the importance of communication protocols : Explain the importance of communication protocols. Identify the protocols in your design and provide rationale for your decision.

Create a comprehensive slideshow : Create a comprehensive slideshow according to the following directions: Explain the following list of components: Hard drive

Issues of historians and scientist : explain the reason why historians and scientist think stonehenge was built

Direct discrimination of a customer or work colleague : What is considered ‘direct discrimination' of a customer or work colleague? What is considered ‘indirect discrimination' of a customer of work colleague

Write a research paperon chinua achebe : Write a research paperon Chinua Achebe.

Describe the open systems interconnection protocol mod : Identify the advantages and disadvantages of circuit switching and packet switching-X.25, Frame Relay, Asynchronous Transfer Mode2, and Transmission Control Protocol/Internet Protocol (TCP/IP)-regarding performance, speed and throughput potential,..

Determine the amount of expense to record at the end : On January 1 the Prepaid Insurance account had a balance of $6,000 that represented 6 months' worth of advance payment. It is now the end of March and there have been no adjustments to the account balance. Determine the amount of expense to record..

Contrast unstructured and structured data : Reflect on the textbook readings. Use examples to compare and contrast unstructured and structured data. Which type is more prevalent in a typical business environment

User Account

All Pages