Reference no: EM132269466
1. A significant reason why U.S. productivity is the highest in the world is high:
agricultural productivity
manufacturing productivity
labor productivity
savings productivity
governmental productivity
2. Product, price, promotion, and place are all components of
the cluster of benefits that an organization develops to satisfy consumers' needs.
people with both the desire and the ability to buy a specific offering.
the firm's required ongoing activities.
factors used to examine competitors' products.
the marketing mix.
3. Direct communication minimizes conflict by:
a. reducing task interdependence.
b. reducing reliance on stereotypes about the other party.
c. improving understanding of the other party's circumstances.
d. doing all of these things.
e. reducing reliance on stereotypes AND improving understanding of the other party's circumstances.
4. Empathy is explicitly identified in:
a. the communication process model.
b. the media richness model.
c. the active listening model.
d. all of these models.
e. none of these models.
5. Which of the following is NOT a distinct source of power?
a. Legitimate power
b. Centrality power
c. Referent power
d. Coercive power
e. Expert power
6. Which of the following team environment factors is more important to virtual teams than to most conventional teams?
a. Reward system
b. Communication system
c. Organizational structure
d. Organizational environment
e. None of these team environment factors is more important to virtual teams than to conventional teams.
7. Coping with uncertainty is a variation of:
a. legitimate power.
b. expert power.
c. coercive power.
d. referent power.
e. none of these.
8. Which of the following interpersonal conflict management styles has some degree of win-lose orientation?
a. Forcing
b. Yielding
c. Avoiding
d. All of these have some degree of win-lose orientation.
e. None of these has any degree of win-lose orientation