Reference no: EM131110983
Direct Claim: Short Door for Tall Player (Obj. 5)
As the owner of Contempo Interiors, you recently worked on the custom Indiana home of an NBA basketball player. He requested an oversized 12-foot mahogany entry door. You ordered by telephone the solid mahogany door ("Provence") from American Custom Wood on May 17. When it arrived on June 28, your carpenter gave you the bad news. Magnificent as it was, the huge door was cut too small. Instead of measuring a total of 12 feet 2 inches, the door measured 11 feet 10 inches. In your carpenter's words, "No way can I stretch that door to fit this opening!" You waited four weeks for this hand- crafted custom door, and your client wanted it installed immediately.
Your carpenter said, "I can rebuild this opening for you, but I'm going to have to charge you for my time." His extra charge came to $940.50.
You feel that the people at American Custom Wood should reim- burse you for this amount since it was their error. In fact, you actually saved them a bundle of money by not returning the door. You decide to write to American Custom Wood and enclose a copy of your carpen- ter's bill. You wonder whether you should also include a copy of the invoice, even though it does not show the exact door measurements. You are a good customer of American Custom Wood, having used its quality doors and windows on many other jobs. You are confident that it will grant this claim.
Your Task. Write a claim letter to Michael Medina, Operations Manager, American Custom Wood, 140 NE 136 Avenue, Vancouver, WA 98654.
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Direct claim short door for tall player
: As the owner of Contempo Interiors, you recently worked on the custom Indiana home of an NBA basketball player. He requested an oversized 12-foot mahogany entry door. You ordered by telephone the solid mahogany door ("Provence") from American Cust..
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