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1. What are the different dimensions of customer contact in service processes? Describe the differences among the three process structures in services that form a continuum.
2. There are various tools used to Measure and Analyze processes. Explain five (5) that measure and five (5) that analyze. Explain how each can be used to study and improve operations
3. Services and Manufacturing differ across nature of output and degree of customer contact.Identify at least seven (7) of the distinct differences between them and provide examples to illustrate your arguments.
Which of the following trends has influenced the acceleration of the movement toward asking MNCs to accept more responsibility? A. Decreasing globalization B. Governmental expectations and empowerment C. Increasing globalization D. Decreasing need fo..
If this passage is one of theory, is it empirical theory or conceptual theory?
Management of information and privacy. Instant communication and GPS tracking of employee movement/activity.
You are responsible for managing an advertising and promotion project with the following activities (times are given in weeks). Using the PERT technique, calculate the Expected Time and Variance for each activity. What is the probability that the pro..
An important part of the service model is the distribution of supplementary services through physical or electronic channels of distribution. Within human resource management, the channels of distribution are quite different from traditional chann..
Was it reasonable for Facebook to initially ignore a segment of its market when MySpace was so big and Facebook so small? Use credible sources to support and explain. How does a company that has established clear market dominance keep ahead in a rap..
Item characteristic curves can inform us of important underlying features of the measurement items that we use.
A plant manager wants to know how much he should be willing to pay for perfect market research. Currently there are two states of nature facing his decision to expand or do nothing. If the two states of nature are equally likely, how much should he p..
On the basis of Home Depot’s response to environmental issues, describe the attributes of this stakeholder. Assess the company’s strategy and performance with environmental and employee stakeholders. How is Home Depot working toward reducing its weak..
What personality traits are suggested in the stories of the women leaders who serve on these various boards?
you know that your team will be travelling to all of the different divisions of the corporation to assist in that
Think of it as a kind of after-action review. You can learn from past successful experiences and you can learn from experiences that were less than successful. The goal is to disassemble and examine a virtual team experience that you had in the pa..
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