Difficulties with ordering or booking

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Reference no: EM133776405

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Briefly explain how you can adjust policies and procedures to tackle the two problems . >faults with website of the company such as not able to log in, difficulties with ordering or booking, customer booking problem. > Loyalty program not being updated following purchases To provide you with an opportunity to develop, document and communicate new approaches to customer service to staff involved in service delivery. Access to the internet Access to a computer, software and presentation materials, such as PowerPoint, keynote or a flip chart Peers in the learning group or peers assembled for this activity (a minimum of four people). The presentation and discussion part of this activity must be observed. The assessor has a checklist of criteria they will base your assessment on. You must prepare and deliver a presentation on the following points: At least two new approaches to customer service that could be developed and used in your organisation, or one you are familiar with The steps you need to take to document the new approaches The steps you need to take to communicate new approaches to service staff. You must select suitable and professional presentation methods. If producing an electronic presentation, this should.

Reference no: EM133776405

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