Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Difficult Customer Situation. A coworker has just had to handle a difficult customer situation. She thinks she could have handled the situation better and has asked for your feedback. Also, the customer hung up, in disgust, before the analyst was able to assist, and she does not know what to do. Here is how your coworker describes the call to you: Customer: This is Jane Apponte. Let me talk to Suzie Peters. Analyst: I’m sorry, Ms. Apponte. Suzie is on another call right now. Is there something I can do to help you? Customer: No, I can’t wait. Interrupt her and tell her that I am waiting to speak with her. Analyst: I can’t do that, ma’am, but I can take your telephone number and have her call you back when she gets off the phone. Customer: That’s not good enough. I have been waiting two hours for someone to get out here and fix my PC. Analyst: Did you call the service desk about your PC? Customer (becoming irritated): Of course I called the service desk. Suzie told me a technician would be here within the hour and no one has shown up or called. I have a meeting in 10 minutes, and I want this taken care of before I leave. You need to get someone out here right now. Analyst: Do you know your ticket number? Customer (shouting now): I don’t care what the ticket number is. Get someone out here now! Analyst: Ms. Apponte, there is nothing I can do until I know your ticket number. Please hold while I look it up. [Places customer on hold.] Customer: [Hangs up in disgust.] First, write out the steps that must be taken immediately to address this customer’s concern. Then, write out a sample script that shows how the analyst could have handled the call better. Include in the script examples of how analysts can let their can do attitude shine through. Share and discuss your recommendations with your classmates.
For this discussion, you will need to talk to someone who is a sole proprietor. What are some cons to this form of business for your individual?
Analyze the trade-offs between inputs for the productivity improvements. Analyze the advantages and disadvantages of global sourcing versus producing in the U.S.
Where are good jobs emerging? What is the significance of the growth of walmart and mcdonalds?
Use your knowledge of organizational structure terminology to complete the following sentences.
Why should organizations identify and use best practices? What are some of the things that alpha project managers do differently from other project managers? Describe the project management maturity model and why it benefits organizations.
Diversifying on the basis of employee knowledge is considered what type of resource?
What is the test for determining whether life insurance on a decedent is included in the gross estate? How is this important in an estate plan? Describe the treatment on the estate tax return of jointly owned property in the estate of the first joint..
What is the multifactor productivity, if the crew consisted of two of each type of mechanic?
At a conference this past year, I was able to listen to the story of a former accountant that had a real-life experience with securities fraud related to a transaction her company completed back in the early 2000's. My goal for the week is to give yo..
You are given the responsibility by the State Health Officer to write a grant proposal seeking funding from the Federal Government which requires matching State and local funding to create a program to address the problem of diabetes health literacy...
Why do organizations use portfolio management? What will be some leadership trends in 2020?
Company X can purchase a certain component from either Supplier A or Supplier B.
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd