Difficult conversations with guests

Assignment Help Business Management

Reference no: EM133742561

Question

There are times when restaurant employees must have difficult conversations with guests. Imagine that a guest's credit card has been declined or that you have to cut off alcohol service. Write a paragraph explaining how the guest and the employee might feel in that type of situation. What emotions might they experience? Then write a paragraph detailing how the employee might use emotional intelligence and empathy when dealing with the guest.

Reference no: EM133742561

Questions Cloud

Which of the microsoft office applications : Which of the Microsoft Office applications did you have the least experience with before you started this course? Now that you know more about this application,

Effectiveness of rehabilitation for nonviolent offenders : What programs should be used to increase the effectiveness of rehabilitation for nonviolent offenders compared to disciplinary measures?

Creating effective communications plan : Creating an effective communications plan for a virtual team involves several key components that ensure clear, consistent, and efficient interactions

Which is a more liberal-less guided by religious traditions : Which is a more liberal and less guided by religious traditions than the UK is, thus the results do not cover a scope of people.

Difficult conversations with guests : There are times when restaurant employees must have difficult conversations with guests.

What are all of lucias options if bob declines to do repairs : What are all of Lucia's options if Bob declines to do the repairs? Discuss all remedies Lucia may seek. Remember to reference lease and text to support analysis

Draft of your social injustice and cultural identifiers : explain how your personal experiences, spiritual beliefs, and cultural values have shaped your personal perspectives on education. Explain how Christian

How the hashtag is being used as a tool for awareness : Your presentation should demonstrate how the hashtag is being used as a tool for awareness, community and spreadability by a social groups.

Explain the risk assessment you would use to inform : Explain the risk assessment you would use to inform your treatment decision making. What are the risks and benefits of the FDA-approved medicine

User Account

All Pages